Refund & Cancellation Policy

Once your online card payment is approved, or we have confirmed a cleared bank transfer, tickets are non-refundable and non-exchangeable if you change your mind, cannot attend, make a scheduling error, or select the wrong quantity.

Please double-check the date (Friday 20th November, 2026), time (6:00 pm), venue (MovieTowne, C3, San Fernando), and ticket quantity before paying.

If we cancel the premiere, or make a material change (for example, a new date that you cannot reasonably attend, or a change of city), you may choose:

• A full refund of the ticket price paid to us; or
• Where offered, transfer to the rescheduled screening.

We will announce cancellations or material changes using the email address on your order and, where practical, this website. Refund requests in these cases should be sent to maria.lewis@mysizzleisland.com within fourteen (14) days of our notice, quoting your order reference and full name.

We are not obliged to refund incidental costs (travel, parking, meals, or time) unless required by law or caused by our negligence.

If the venue cannot host the screening due to circumstances outside our reasonable control (including severe weather, power failure, public health orders, industrial action, or government restriction), we will use reasonable efforts to reschedule. If rescheduling is not reasonably possible, we will refund the ticket price paid to us.

• Declined or failed card attempts do not create a ticket. No refund is needed because no charge should complete.
• If you are charged twice in error, contact us with both references. We will refund the duplicate charge after verification with the payment provider.
• Bank transfers sent for the wrong amount, without your full name in the transfer description, or after we have closed sales may be returned less any bank fees, or applied as a credit toward the correct total if seats remain, at our discretion.

Registering with “bank transfer” reserves interest only. If funds are not received and matched within the timeframe we communicate (or before we release seats to others), we may cancel the pending registration without a refund obligation (because no payment was accepted).

Approved card refunds are returned to the original card via the payment gateway and may take several business days to appear, depending on your bank. Approved bank-transfer refunds are returned to the account that paid us, once we have verified account details.

We do not refund in cash at the venue.

Please contact us before filing a card chargeback so we can resolve issues quickly. Unwarranted chargebacks may result in cancellation of tickets and pursuit of the amounts due, including gateway fees where permitted.

No refund is due if you are refused entry because you cannot show a valid ticket, arrive after the film has started and the venue will not admit latecomers, breach venue rules, or present a ticket we reasonably believe is fraudulent.

Email maria.lewis@mysizzleisland.com with:

• Full name and email used at checkout;
• Order / payment reference (from your confirmation email or bank advice);
• Reason for the request under this Policy;
• Quantity of tickets and amount paid.

We aim to respond within five (5) business days.

Nothing in this Policy limits any non-excludable rights you may have under the laws of Trinidad and Tobago. If a court finds any part unenforceable, the rest continues in effect.

The Sizzleisland Company Limited · maria.lewis@mysizzleisland.com · 1 (868) 321-3817